FAQ

Frequently Asked Questions

How do I get to my customer portal?

1. Click this link;
2. enter the email you used to subscribe, at the prompt;
3. a one-time login link will be sent to your email that will automatically login you into your personal Customer Portal (no password required).

How do I cancel my monthly pledge?

1. Click this link;
2. At the prompt, enter the email you used to subscribe;
3. A one-time login link will be sent to your email that will automatically login you into your personal Customer Portal (no password required);
4. Upon login, the “Cancel or pause plan” button will appear in the top right hand corner of the Customer Portal;
5. Click the button and follow the prompts as directed. You are done when the progress bar turns from red to green.

Can I pause my monthly pledge?

Yes you can.

1. Click this link;
2. At the prompt, enter the email you used to subscribe;
3. A one-time login link will be sent to your email that will automatically login you into your personal Customer Portal (no password required);
4. The “Cancel or pause plan” button will appear in the top right hand corner of the customer portal;
5. Click the button, and follow the prompts as directed. You are done when the progress bar turns from red to green.

How can I submit a question that is not on the FAQ list?

Use our Contact Form to submit questions. We try to respond to all inquiries within 48 hours.